Having this unbelievably frustrating problem with Chase Bank. Been going on for weeks now. The situation is that my ATM cards expired in August. I need new cards. Seems simple, right? Well, turns out it's not simple. In fact, it seems to be impossible.
Now, there is a formula in place for requesting the cards. We must fax the bank with a signed letter of request bearing our address, phone number and etc. We did this some weeks ago. Daily emails ensued wherein they said they had received the fax, but could not send the cards because they were unable to reach the phone number listed. This can only be because they didn't really try. Friends and family in America call the number all the time.
So then they asked us to send another fax with the same information. We did so. Still (you guessed it), they cannot send the cards. They cannot reach the number. I advised that they ask their phone company what they're doing wrong, but they've apparently ignored this suggestion.
At my wit's end here. Every other day, I explain via email what they must do; every other day I receive a form letter saying that it can't be done. No cards.